Insurance Administrator

 

 We are looking for an Insurance Administrator to join the team here at Arch, based in Manchester on a permanent basis. The role will report in to the operational processing team, providing processing and administrative support to the Arch Insurance Group.

The key focus of the role will be risk capture and claims processing activities. All work will be undertaken in accordance with agreed procedures and service standards and completed to the highest quality with regular assessment by the Quality Assurance Manager. A pro-active and flexible approach is required in order to complete work accurately and efficiently. The successful candidate will have enthusiasm and a desire to progress within the Arch organisation.

Responsibilities

• Undertake accurate data entry in line with agreed Service Level Agreements (SLAs).

• Provide management with oversight of items at risk of, or falling outside of, agreed service levels.

• Provide an excellent level of quality within the agreed SLAs and the quality framework and communicate areas requiring further training requirements.

• Provide regular accurate reporting focused on SLA performance.

• Adhere to process and procedures defined in the best practice guidelines to minimise risk and maximise efficiencies.

• Ensure underwriting standards, authority and good practice are followed and that internal and external regulations are complied with at all times.

• Undertake training on new activities and support colleagues with cross training of processes and the on boarding of new processes

• Chase information where there are gaps and maintain process documentation and training materials to reflect actual processes. Consistently monitor and manage queried items of work, regardless of owner of query.

Required Skills

• High computer literacy and intermediate use of Microsoft Word, Excel and Outlook.

• Enthusiastic, hardworking and driven individual with a focus on providing high quality service.

• Ability to prioritise and organise workload in order to meet tight deadlines.

• Accuracy and attention to detail.

• Excellent communication skills with confidence to ask questions and build relationships with key stakeholders.

• Flexible approach and ability to recognise and adapt to changing business requirements.

• Team focused

• Desire to gain knowledge and skills and develop further professional skills (e.g. CII qualifications)

Desired Experience

• Basic understanding of Commercial Insurance desirable, but not essential.

• Knowledge of London market processes and terminology would be an advantage.

• Previous data entry experience preferable.

• High computer literacy and intermediate use of Microsoft Word, Excel and Outlook.

Education

• Ideally educated to A-level standard

• Academic qualifications to include GCSE Mathematics and English Language at grade B and above.

The Company

Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, Australia and South Africa, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid.

Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence

 info@barkermunro.co.uk