Insurance Technical Underwriter

 

 

 

Working hours: 35 hours per week, Monday to Friday Duration: Permanent Location: Gloucester About the role The role holder will act as the technical specialist with responsibility for overseeing a number of scheme accounts, case work and the delivery of coaching, training, procedures and practices, technical updates, working with key internal and external stakeholders. Key responsibilities • Develop, negotiate and profitably underwrite existing schemes business within own authority and in line with Ecclesiastical strategy. • Oversee a book of established scheme business with everything that entails with annual reviews, budgetary discussions and relationship management. • Act as referral point for the wider customer service area in the region and Scheme brokers. • Provide structured coaching to individuals • Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service. • Use and champion the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful Internal and External relationships. • Identify training needs and deliver training where appropriate • Act on individual audit results and agreed action plans within agreed deadlines to improve own performance • Analyse team audit results and identify and implement solutions to improve future results. • Understand and operate within regulatory framework and identify and escalate any risks to the business. • Identify complaints, act upon them and resolve in line with company policy. • Provide team manager support as and when required. • Represent and promote Ecclesiastical at customer, partner and industry events where required • Act as liaison between own area and the head office underwriting team • Provide project support as required • Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD) • Manage own caseload   Key performance indicators • Delivery standard to within agreed SLAs • Timeliness and quality of reporting • Meet retention/NB targets • Adherence to UW strategy • Delivery of COR targets • Increased level of technical competency within the UW team Knowledge, skills and experience • ACII qualified or commitment to achieve within an agreed timescale • In depth insurance technical knowledge • Appropriate IT skills • Experience of effective stakeholder management within a commercial environment • Confident and influential communicator with the ability to negotiate at all levels • The ability to build and manage co-operative and productive relationships • A proven track record of acting as a coach within a commercial environment • Experience and ability to analyse and produce relevant MI      What we offer • A competitive salary • Flexible working • Competitive Group Personal Pension - up to 12% employer contribution • Annual Bonus scheme up to 24% • 25 days annual leave plus bank holidays • A holiday buy and sell scheme • An array of health and wellbeing benefits, including private healthcare, income protection and life assurance  APPLY ON COMPANY SITE