Customer Care Representative
Job Description
Customer Care Colleague
• Location: Altrincham
• Duration: 6 months (initially).
• Hours/week: 35hours per week. Provisional Hours as per brief information
No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for.
To get you off to a great start, you’ll begin the contract with a six-week training programme, where you’ll learn about Barclays, banking and the role. This training runs from Monday to Friday - 9-5pm for three days and 12-8pm on two days.
After this, you’ll join the Barclays team in the Altrincham branch, working both in the branch and also from home. Barclays supports customers from Monday to Sunday, between 7am and 11pm and you’ll work 35 hours a week during these hours.
Build your skills with Barclays
Barclays’ goal is to deliver an extraordinary customer experience every time. And the in-branch customer care teams are some of the people who make this happen. Working face-to-face, on the phone, via email or SMS, you’ll create moments that matter to customers.
This is a real opportunity to develop new skills. You’ll start with a six-week training programme, where you will learn about Barclays products, policies and processes. You’ll then be given ongoing support, to help you refine your knowledge and develop your skills. You don’t need banking experience or financial services expertise, just strong communication skills and a customer-focused approach.
How will you help Barclays’ customers?
• Listen, understand and build meaningful relationships with customers, then delight them by offering a professional, caring and outstanding level of service
• Be the first point of contact for customers in the branch, providing solutions and handing over issues to other team members
• Work with your team, be proactive and share ideas on how to improve things
• Manage and balance a till and take responsibility for cash management and control
• Update customers records and complete customer contact information
Skills
• A strong and empathic communicator able to offer customers a seamless service
• Organised and able manage your customer diary at the same time as dealing with busy periods of walk-in customers
• Able to use Microsoft Office tools to a high standard
• A real team player
About Barclays
Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.
Values
Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Diversity
Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.
Hybrid Working
Barclays is currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the details of the working pattern options for the role with the hiring manager.
Your Benefits
As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrollment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants
Customer Service Advisor
Position: Customer Service Advisor
Location: Remote Working
Contract: Permanent
Hours: Full time 35 hours per week, all shifts are scheduled between 8am - 8pm, Monday - Friday
Salary: London £22,916 per annum, outside London £21,840 per annum
Start date: 24th October
The Customer Service Centre:
Our customers are the most important part of our business and as a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time!
We are growing as a company and the Customer Service Centre receives circa 3500 inbound calls per day. We're looking for someone who can demonstrate strong communication skills, is a high achiever who drives to meet and exceed KPIs but also has experience of prioritising and managing their own time. This will be measured against the high standards of customer satisfaction we set ourselves, are you up to the challenge? If you are, then you sound perfect for our team!
• Please note candidates will need an adequate home working space and broadband*
It is essential that you have reliable broadband with a minimum 30Mbps download and 10Mbps upload speed.
Benefits:
• Strong family friendly policies
• Remote working
• Learning & Development
• Annual leave starts from 26 days plus bank holiday
• Excellent Pension Scheme - double contribution up to 6%
• Generous non-contributory life Assurance
• Great places to work certified 2022
• Best Workplaces for Women - ranked 23 in the UK
Potential to earn an additional £1,500 within the first 18 months by passing probation and becoming multiskilled!
Responsibilities:
• Dealing with a range of enquiries which could include maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying and selling property, and general leasehold enquiries
• Answers customers messages via multiple channel such as telephone, email and any inhouse packages to enhance the customer service experience
• Provide accurate and appropriate information to the enquiry
• Keeping confidential record of customer interaction, transactions comments and complaints, using the tools provided
• Comply with company policy and procedures and advocate company values
• Provide first contact resolution where possible, through ownership of queries and taking the relevant action required
• This may include liaising with other departments where needed
• Play an active role towards departmental KPIs and company objectives
What you need to succeed:
• Clear communication skills both written and verbal
• Excellent listening skills
• Remain resilient and focused while handling difficult conversations
• Be able to work in a fast-paced environment and under pressure
• Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders
• Able to use positive and empathic language to influence both internal and external stakeholders
• Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department
• Responsible for your own time management and adhering to schedule
• Computer literacy, to be able to navigate multiple company software applications while still actively listening.
• Problem solver using own initiative and take a common sense approach
• Target driven to achieve your individual KPIs and objectives
• Be responsible for your own learning (seeking advice, support, help and guidance when required
There will be a mandatory 6-week training programme via Microsoft Teams. Please kindly note, you will need to be able to commit to the 6 weeks full-time training from the start date. We will not be able to authorise holiday during the first 3 weeks of this training.
Shortlisted applicants will be invited to book their assessment day at one of the below office locations:
Sidcup, Kent
Stratford, East London
Sale, Manchester
If successful, the client will supply you with a Microsoft surface pro, monitor, keyboard, mouse, and headset, which you will be asked to collect from either our Sidcup, Stratford or Manchester office a few days before the start date.
• You need to have a quiet, suitable workspace, a desk and chair. It is essential that you have reliable broadband with a minimum 30Mbps download and 10Mbps upload speed. We will ask for proof of your broadband speed and home set-up if offered the role. Although this is a home working contract, you may be required to attend the Sidcup office for training and meetings on an ad-hoc basis.
There will be a mandatory 6-week training programme via Microsoft Teams. Please kindly note, you will need to be able to commit to the 6 weeks full-time training from the start date. We will not be able to authorise holiday during the first 3 weeks of this training.
What you need to do now:
To apply, please click 'apply now' to send your CV.
Please note, due to a high amount of applications we may not be able to respond to every applicant. If you do not hear back to us within the next 4 weeks, please consider your application as unsuccessful.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
skills
communication,customer care
education
secondary school
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Customer Order Executive
Customer Order Executive
Location - Milton Keynes
Contract - 6-7 Months (March 2023)
£13.84 per hour equivalent to £27k Per annum
My client is looking for a customer service representative who has a passion for customer care, well organised and enjoys the challenge of a busy environment. You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system.
Your main responsibilities within this role will include:
• Placing orders accurately
• Liaising with customers to manage their order expectations and deliver a high level of service
• Liaising with marketing team to fully understand current promotional activity
• Following set procedures for order placement gaining authorisation where needed and relevant
• To answer customer calls within required company response time - currently 4 rings
• Investigate and resolve all customer queries by liaising with couriers, warehouse, relevant internal teams and field based account managers
• Report any queries needing to be escalated to management
• Allocate to team members any areas of queries requiring their support
• Log all queries onto central system in order to provide reports to management
• To work as a team at all times by supporting and assisting any TIGI team member when necessary
Person Specification
• Good oral communication
• Experience of Customer Service /stakeholder engagement
• English & French or German speaking preferred however not essential
• Ability to work under pressure
• Able to multi-task
• Team player
• Pro- active
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